Thank you for shopping at ai-tails.com.

Eligibility for Refunds

We offer refunds on purchases within 14 days from the date of purchase if you meet the following conditions:

- The product/service has not been used or significantly consumed.

- You have experienced technical issues or faults that we were unable to resolve.

- You have contacted our support team to address the issue before requesting a refund.

Non-refundable Items

The following are not eligible for refunds:

- Items or services clearly marked as non-refundable at the time of purchase.

- Customized or personalized products/services.

- Purchases made beyond the 14-day refund period.

How to Request a Refund

To request a refund, please contact our support team at ai-tails@jc-technology.at. 
Provide the following details in your email:

- Your order number

- Reason for the refund request

- Evidence supporting your claim (e.g., screenshots of technical issues)

We will review your request and inform you of our decision within 5 business days. If approved, the refund will be processed to your original method of payment within 7 business days.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please:

- Double-check your bank account again.

- Contact your credit card company or bank as processing times may vary.

If you have completed these steps and still haven't received your refund, please contact us again at ai-tails@jc-technology.at.

Changes to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated date at the bottom. We encourage you to review this policy periodically.

Last updated: March 2025